Responsible Gaming
Gaming Should Be Entertainment
Online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you find yourself viewing gambling as income or a solution to money troubles, it's time to seek help.
Play responsibly, within your means, and only with money you can afford to lose.
Age Verification
You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use online casino services in New Zealand. myretreat.co.nz is strictly for adults only.
If you are under the legal gambling age, please do not attempt to register or participate in any gambling activities.
Warning Signs of Problem Gambling
Recognise these warning signs in yourself or others:
- Chasing losses by gambling more to recover money lost
- Spending more time or money on gambling than intended
- Hiding gambling activity from family, friends, or partners
- Neglecting work, study, or personal relationships due to gambling
- Using gambling to escape stress, anxiety, or negative emotions
- Borrowing money to gamble or pay gambling debts
- Feeling irritable or anxious when unable to gamble
- Lying about the amount of time or money spent gambling
- Failed attempts to reduce or control gambling
- Experiencing financial difficulties caused by gambling
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Most online casinos offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a cap on the maximum losses you're willing to accept
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Session Timers: Automatic notifications after set periods of play
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms
- Account Restrictions: Pause or close your account when needed
Use these tools proactively to maintain control over your gambling habits.
Support Organizations & Help Resources
If you're struggling with problem gambling, confidential support is available:
New Zealand
- Problem Gambling Foundation (NZ): www.pgf.nz | Free confidential support and counselling
- Gambling Helpline (NZ): 0800 664 262 (free, 24/7) | Text support available
International Resources
- GamCare (UK): www.gamcare.org.uk | Free help and support for problem gambling
- GamStop (UK): www.gamstop.co.uk | National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org | Call 1-800-GAMBLER
Need Help? Reach Out Today
If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in asking for support—trained professionals are available to assist you confidentially.
Contact the Problem Gambling Foundation (NZ) on 0800 664 262 or visit www.pgf.nz
Remember: Help is available, and recovery is possible.